If you experience a delay with your order or it hasn't been sent out within the expected timeframe, we want to extend our sincerest apologies for any inconvenience caused. Rest assured that we are actively processing your order and you will be provid
If you have placed an order and your money has been taken but you haven't received an order confirmation, first check your email spam folder to ensure the confirmation hasn't been misdirected there. If you still cannot find any confirmation, please s
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
It depends on where you live!. UK orders usually arrive within 2 working days once dispatched. Please note that if you placed your order after Friday, 27th December, it is scheduled to ship from Monday, 6th January due to exceptionally high demand. O
We ship all orders from our UK warehouse, based in Kent!
We're sorry to hear that you're experiencing issues with your delivery. If your order indicates that it has been delivered but you have not received it, we recommend taking the following steps:. If after these steps you still have not located your pa
Firstly we are very sorry this has happened, to help resolve the issue we ask that you provide photos of the box, packing slip and all item(s) received as soon as possible after your order arrives. Please do not dispose of any items until you hear fr
We offer Free Shipping on ALL orders!
If your order has already been processed or shipped from our warehouse, we regret to inform you that we are unable to make any changes to it at this time. However, you do have the option to refuse the package upon delivery. Once your online tracking
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see below:. [Countries where you don’t ship.]. Please note that international shipments can take [X days]