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What should I do if my order says delivered but I didn't receive it?Updated 4 months ago

We're sorry to hear that you're experiencing issues with your delivery. If your order indicates that it has been delivered but you have not received it, we recommend taking the following steps:

  • Check the tracking link provided for any delivery details or proof of delivery.
  • Visit your local post office to see if the item has been held there.
  • Examine any nearby areas where the package could have been placed, such as with neighbours or in a safe spot around your residence.

If after these steps you still have not located your package, please contact us and we'll work together to resolve the issue.

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