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Orders

How do I cancel my order?

Unfortunately, to maximise efficiency at our warehouse, we cannot cancel orders any longer than 4 hours after they have been placed. We can however provide you with a free returns label and instructions on how to return any unwanted items for an exch

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

My order is missing an item, what should I do?

If you are missing an item from your order please notify us as soon as the order is delivered, we ask that you provide a photo of the item(s) received and the packing slip for our reference. We also ask you to check in on your confirmation email to v

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri